Customer FAQs

  • What are the benefits of using Catch?

    The biggest benefit of using Catch is getting where you need to go safely, quickly, and for a fair price! All of our drivers have been extensively vetted by the Catch team, eliminating any danger. Our large fleet of drivers and superior app ensures that one of these drivers will reach you quickly to take you to your destination. And because trip prices are calculated automatically according to a base price, distance, traffic waiting time, and customer waiting time, you always pay the right price for the trip you take with no annoying haggling!

    Furthermore, Catch provides many great incentive programs to loyal customers. For example, if you recommend our app to a friend, our referral bonus gives both you and your friend a discount on your next ride! Our app is also available in both Amharic and English, making it a breeze to use.

  • What types of services does Catch offer?

    Catch offers three services according to car type: Lada, Easy, and XL. Lada is a discounted service for those who want to get where they need to go at an unbeatable price. Easy is Catch’s standard service, providing a balance of comfort and affordability. XL is Catch’s service for those who need a bigger car, with a minimum of 7 total seats.

  • What are Catch’s prices?

    Catch’s prices vary by service category and are calculated according to a base price, price per kilometer, price per minute waiting in traffic, and price per minute waiting on the customer to start the ride after the driver has arrived. Night rates apply from 22:00 to 6:00.

    Vehicle Base Price Per Kilometer Per Minute Customer Waiting Time per Minute
    Lada Birr 40 Birr 8 Birr 1 Birr 1
    Lada Night Birr 50 Birr 12 Birr 2 Birr 1
    Easy Birr 50 Birr 10 Birr 1 Birr 1
    Easy Night Birr 50 Birr 15 Birr 2 Birr 1
    XL Birr 50 Birr 13 Birr 1 Birr 1
    XL Night Birr 50 Birr 19 Birr 2 Birr 1
  • What languages is Catch available in?

    Catch is currently available in English and Amharic, with plans to translate it into several other languages.

  • How do I know I’m safe using Catch?

    Catch undertakes extensive vetting of all of its drivers to ensure that only the safest and most reliable drivers will give you a ride. All of our drivers are also required to have 3rd party insurance on their vehicles and a valid commercial vehicle license as required byKenya,n law, ensuring you’re covered in the event that an accident were to occur.

  • Can I order more than one ride from my account?

    No, you can’t order more than one ride on the application at a time. You will be able to order another ride once your previous ride is completed.

  • Can I schedule a ride in advance?

    With Catch you can schedule and secure a ride in advance helping you line up your daily schedule

  • Can I schedule a ride for other people from my account?

    Catch enables you to request rides for people who may not be able to request for themselves for many reasons. This feature helps you connect more with your friends, family and loved ones by making it easy to schedule your gatherings.